1. Information We Collect

Information You Provide

Contact & Service Details: name, email, phone, service address / ZIP, city, and issue description (for estimates, scheduling, and support).
Billing Information: processed securely through payment providers — we never store full card numbers.
Communications Preferences: email / SMS consent, marketing opt-ins, and support messages.

Information Collected Automatically

IP address, browser type/version, and device/OS
Pages visited, referring URLs, and time on page
Diagnostic logs for performance and security

Categories (under CPRA/CCPA)

Identifiers: name, email, phone
Commercial Information: service requests, estimates, work orders
Geolocation: city/region (based on service address/ZIP)
Internet Activity: usage analytics and logs
Inferences: service preferences based on your requests

2. How We Use Your Information

Provide, schedule, and complete garage door services
Send confirmations, reminders, updates, and service communications
Provide quotes and invoices; process payments via third-party processors
Improve our site and services (analytics, troubleshooting, and security)
Comply with legal and regulatory requirements
With consent, send occasional promotions or helpful tips (you can opt out anytime)

3. Lawful Basis for Processing

Contract: to fulfill requested services and appointments
Consent: for marketing emails/SMS and optional analytics where required
Legitimate Interests: site security, service quality, and fraud prevention
Legal Obligations: tax, accounting, and compliance

4. Information Sharing

We do not sell your personal information. We share data only with trusted service providers operating under confidentiality:

Hosting/CDN: Vercel
Email Delivery: Resend
Analytics: Google Analytics 4
Maps/Geocoding: Google Maps Platform

We may also share information to comply with law, protect rights/safety, or in connection with a merger, acquisition, or asset sale. We do not “sell” or “share” personal information as defined by CPRA for cross-context behavioral advertising.

5. Cookies & Tracking

We use cookies and similar technologies for essential functions, performance, and analytics. You can manage cookies in your browser and (where available) via Cookie Preferences. Disabling certain cookies may affect functionality.

6. Email & SMS Communications

With opt-in consent, we send appointment confirmations/updates and occasional marketing messages. Message and data rates may apply. You can unsubscribe from emails via the link in each message. To opt out of SMS, reply “STOP”.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. California residents also have CPRA rights to know, access, correct, delete, and limit certain uses of sensitive data (we do not intentionally collect sensitive data).

To exercise rights, contact us using the details below. We’ll verify your request as required by law and respond within applicable timelines.

8. Data Retention

We keep personal information only as long as needed for the purposes described here, including providing services, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements. Typical retention ranges from 1–7 years depending on the record type.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure. Please contact us immediately if you believe your data has been compromised.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can delete it.

11. Third-Party Links & Do Not Track

Our site may link to third-party websites. We are not responsible for their privacy practices. Some browsers send “Do Not Track” signals; due to the lack of industry consensus, our site does not respond to these signals. You can control cookies and analytics via your browser and Cookie Preferences.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last Updated” date. Your continued use of the site after changes are posted constitutes acceptance.

13. Contact Information

Email: info@dl.company
Phone: (503) 436-5572
Address: 11825 SW Greenburg Rd, Tigard, OR 97223

Privacy Policy